Enhancing quality of life and health through the human - animal bond

Email: therapydogs@tdsinc.com.au

Phone: 0481293370

Tel: 08 8591 8109 Answering Service

Registered Charity: 90 024 628 522 

© 2019 Therapeutic Dog Services Incorported |  Terms of Use  |   Privacy Policy

Supporting Our Volunteers

Working with volunteers

Recruitment and selection

All people volunteering with us

  • must be eligible to work in Australia

  • are required to sign a confidentiality agreement and child protection code of conduct. 

  • Appropriate reference and background checks are completed for all volunteers as required.  

  • Police checks are performed for all volunteers

  • DHS Police Checks are performed for all volunteers that will be in contact with children or who have access to financial information.


We advertise volunteer positions

  • on our volunteer database, and registered volunteers can apply for these online.

  • We also recruit using external volunteer agencies and websites, university volunteer sites and local volunteer publications in each state to advertise volunteer opportunities.

  • For office-based volunteer positions, an interview is usually arranged between the volunteer candidate and the staff supervisor to ensure we find a good fit for both parties.

  • For Pet Therapy Dog Team selection, initial contact is usually arranged between the volunteer candidate and the staff supervisor to ensure we find a good fit for both parties. 

  1. Dog is veterinarian health screened, temperament and skills tested, vaccinated annually

  2. Every team is credentialed: passing through standardised assessment, classroom training, hands-on training, mentor-ship, and industry placement. 

  3. Every certified team: has a police clearance, covered by our $20 million insurance coverage policy. 

All Therapeutic Dog Services volunteers are provided with a position description which describes the key tasks to be completed and the skills and attributes required. The position description also outlines the purpose of the position and how it contributes to the wider organisation.


Office-based volunteers receive induction on their first day in the office, which includes a tour of the office, introductions to staff, an overview of volunteering at Therapeutic Dog Services and explanation of the required Work Health & Safety training. Ongoing on-the-job training and support is also provided.

Volunteers are encouraged to attend relevant in-house Therapeutic Dog Services training and information sessions whilst on placement. We also look for opportunities for volunteers to move into different roles across the organisation to broaden their experience.

Therapeutic Dog Services qualified staff supervise volunteers to help make the experience rewarding for both parties. We ask volunteers and their staff supervisors to complete feedback questionnaires so we can improve our volunteer management practices and strengthen our volunteer engagement program.


We celebrate International Volunteer Day and National Volunteer Week to recognise and thank our volunteers. Every year, we organise an afternoon tea, lunche, thank-you letters, certificates and recognition gifts to present to our volunteers.

We highlight our volunteers’ contributions by communicating them in our volunteer newsletter, and on our social media and websites s..Other formal ways that we recognise our volunteers are through providing references, personal cards, and honest, sincere feedback from supervisors.

We also celebrate with a AGM and presention each year, to acknowledge the hard work and effort that our supervisors, coordinators and managers of volunteers contribute to Therapeutic Dog Services Incorporated.


Volunteers are encouraged to complete an online survey at the completion of their assignment. Covering everything from recruitment, induction, supervision, expectations and recognition, the survey can be filled out anonymously and provides a basis for us to continuously improve our volunteer engagement program.

Rights and responsibilities

Therapeutic Dog Services is a member of Volunteering SA & NT and consequently a member of Volunteering Australia. We adhere to the National Standards for Involving Volunteers in Not-for-Profit Organisations published by Volunteering Australia and we review these standards annually.

Our volunteer policy sets out the rights and responsibilities of volunteers and their staff supervisors and outlines processes for training, recruiting and managing volunteers, developing position descriptions and handling grievances.

Under our volunteer reimbursement policy, we compensate volunteers for authorised out-of-pocket expenses incurred on behalf of the organisation.

Health and safety

All volunteers are given Work Health and Safety training during their induction. Volunteers are covered by the same Work Health and Safety policy that is applicable to Therapeutic Dog Services Incorporated Staff. 


  1. covered by our $20 million insurance coverage policy.