Dear Client,

As a result of the current Covid-19 situation, we have made a decision at Therapeutic Dog Services to limit face to face services, except for those that are essential to be completed in person.

Please discuss this with your therapist, as everyone’s circumstance is different. We know that some of you have ongoing face to face appointments booked, and we will discuss these with you as soon as possible.


Our aim is to implement video link as a replacement for most appointments. This means providing our services via video link (eg. Zoom, Skype, Whatsapp). These are all free online apps that can be used on phone, tablet or computer. Your device will need to have a microphone, speakers and camera in order to receive video link. We can also provide phone calls for therapy input and monitor your progress if video link is not an option.

Video Link can be a valuable tool for a therapist to support yourself, a parent, or caregiver to continue with your therapy strategies in your home environment. These sessions do not have to be the same length as a face-to-face consultation and can be shorter to work into your schedule. Video Link and phone therapy input will be billed in place of direct face-to-face visits.

We can therefore continue to support you with the following services:

  • Face to face appointments – for essential input only

  • Video Link appointments for regular input or reviews, updating goals or discussing strategies

  • Completing or updating your home program in hard copy or digital format

  • Report writing, reviews, reports or other applications

  • Team collaboration or meetings support workers, family or staff who provide you with care.


Participants will now be asked to provide two days notice for cancellations including those due to sickness. Where a short notice cancellation is received, 90% charge for the booked appointment will be charged. These changes will be implemented in two weeks time as per our current service agreement. They will be reviewed in three months time. We appreciate your understanding of these changes due to challenging times we are all currently facing.

In summary:

  • Face to face appointments will only happen when they are absolutely essential, otherwise we will offer the services via Video Link.

  • Therapeutic Dog Services is changing our cancellation policy to claim 90% of the booked appointment when 2 days or less notice is given, including when they are cancelled due to participant sickness.

  • Therapeutic Dog Services hourly rates are not changing at the present time, however we may need to introduce the 10% higher rates in future.

As usual, if we are seeing you face to face, please let us know if you have been overseas in the last 14 days, interstate in the last 7 days, have been in contact with a confirmed Covid-19 case, or are suffering any cold or flu-like symptoms.

Thank you for your support during this challenging time. We understand that you may have worries and concerns and are here to help you through them as best we can, so please feel free to contact us anytime.

Enhancing quality of life and health through the human - animal bond

Email: therapydogs@tdsinc.com.au

Phone: 0481293370

Tel: 08 8591 8109 Answering Service

Registered Charity: 90 024 628 522 

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